CAPSA Privacy Policy

CASPA Privacy Policy

The Crewe and Shrewsbury Passenger Association (CASPA) is a common interest association established in the United Kingdom. The aims of the Association are the retention, improvement and greater usage of the Crewe to Shrewsbury local service, and to encourage greater rail use in general.

Our address is: CASPA 23 Fismes Way, Wem, SY4 5YD

Security of your Personal Information

This policy applies to all paper, telephone, website and email services provided by CASPA. CASPA is committed to protecting the security of personal information. We use a variety of security technologies and procedures to protect the web site from unauthorized access.

General use of the website and use of cookies

When you visit the CASPA website, a cookie is often placed on your computer (if it is set up to accept cookies) or an existing cookie is read if you have visited the site previously. By using the CAPSA website or Facebook page, you consent to any general terms and conditions of usage and to the terms of this privacy policy. For members who have arranged access rights, this may be used at member’s discretion to remember your login details, to make it easier for you.

Use of member’s personal information.

We obtain and use member’s personal information from original applications to join, amended by member’s correspondence. We hold this for the following purposes:

  • To deliver membership benefits
  • To deliver paper, voice and electronic services, such as newsletters or downloads that you request
  • To help us create and publish content most relevant to you
  • To alert you to amendments, corrections, special offers, updated information and other new services from CASPA, if you so request
  • To allow you access to limited-entry areas of our web site as appropriate.

This information will be used only for the purpose for which it is provided. Membership data is held in the paper databases and this contains only the data that you see on the initial application form and the renewal form, sent to you every year. CASPA does not hold any bank account numbers, or dates of birth. The data consists of names and addresses, emails, phone numbers, and the like. Other non-personal data is joining and renewal dates, method of payment and amounts paid, records of contacts with members etc. that enable us to run the Association and deliver communications that are tailored to individual needs. It is not our intention to hold confidential data that would cause embarrassment to the membership. CASPA does not hold more information than is needed for the purposes stated.

Access to data.

Council officers have access to the data in order to carry out their assigned duties. Non-members cannot access any of the above information. For any future web site ‘log in’ members may see and edit or delete their own data, but they cannot see other information.

Names and contact details of Council officers are published on the website in order that they may be contacted for the purpose of carrying out the Association’s work.

Sharing Your Personal Information
As a matter of principle we do not sell the information we retain about members to any third parties. We do share limited information in the following limited and specific circumstances:

  • We may disclose members’ personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CASPA or the site; (b) protect and defend the rights or property of CASPA; or (c) act in urgent circumstances to protect the personal safety of CASPA employees, officers, members, or members of the public.

Collection of your Personal Information

We will ask members when we need personal information that allows us to contact them. Generally, we request this information when you are registering as members but we may also request it before downloading or viewing limited-access content, or ordering email bulletins. In each circumstance, we try to limit the information we request to the minimum required to deliver the service to you. We may also use various standard technologies such as cookies to track user activity on our site.

Control of your Personal Information

When you register as a member, or otherwise give us personal information, CASPA will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. At the time of registering for membership, and at any time thereafter, members have the option to opt out of receiving phone calls or email from CASPA by not providing that contact information. If members provide contact details, CASPA will assume that they are there to be used.   If you do not opt out, we may send you what we, in good faith, believe to be useful and relevant content about our services. You can view the information that we retain about you by asking the Secretary. At any time, you can change your preferences for how or if we contact you, or change the information that we hold. Changes can be made by written correspondence. Phone calls are not acceptable. It is members’ responsibility to ensure that their contact information that we hold is accurate. CASPA recommends that members have at a least two independent methods of contact. It is very problematic and costly for the Association to attempt contact with members who do not advise it of changes to their contact details.

Retention of data

Members’ information is retained on the records for at least one full tax year after resignation. If a member does not renew membership and fails to respond to correspondence, the data will be held until the situation is resolved. Long-term records in paper and electronic format, including web system backups, are held by Association officers. Members may also request deletion of achieve material, but CASPA reserves the right to charge for this service. In some circumstance’s deletion may involve deletion of all Association records and this is not feasible.

Member’s agreement

CAPSA operates under Member’s Consent

Consent requires a specific acceptance and members are required to formally agree to this Privacy Policy. CASPA will retain a record of the method and date of this agreement. Members will be provided with an agreement paper slip at the next renewal date. This agreement will be renewed from time to time.

CASPA Committee

November 2019

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