Transport for Wales has signed a £1.9 million contract with multinational information equipment and service company, Fujitsu. This is to upgrade ticket office machines and mobile handsets across the their network.
The machines are to be smart enabled so staff can add season tickets to customer smart cards, allowing rail passengers the option of using more robust and secure paperless tickets as well as making the overall process much easier for customers and staff.
Train and station staff handsets will be also replaced with Fujitsu’s STARmobile technology, enabling staff to provide passengers with improved travel information on board trains, so that passengers can better plan their journeys.
CASPA commented: This work was promised in the plans for the 2018 franchise by TfW. They said they were investing in more than 200 new ticket machines and providing ticket sales through local convenience stores to improve access. The current machines are prone to problems in wet weather and the numbers are less than required. The one in Wem has been removed because of problems with customers crossing the tracks to get access.
Fujitzu are main players in the ticketing business. You can read about them here. https://www.fujitsu.com/uk/solutions/industry/transport/rail/
